Customer
care and support
From precise tracking to personalized support, we do our best to deliver on every promise we make.
We’re here to help
Text “start” contact us via our live chat and an OnTrac representative will be happy to help.
Standard message and data rates apply. You may opt-out at any time. You can text STOP at any time to OPT OUT.
Message frequency varies. Reply HELP for help.
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To chat with a member of our team, please visit the homepage, then select the virtual assistant icon in the bottom right-hand corner.
Our Hours of Operation are:
Monday-Friday: 8 a.m.-9 p.m. Eastern
Saturday-Sunday: 8 a.m.-8 p.m. Eastern
The OnTrac Contact Center is closed on:
Christmas Day, December 26th, and New Years Day.
About OnTrac
OnTrac has continuously adapted to the ever-changing delivery and e-commerce landscape to ensure we always provide shorter transit times, more flexibility, and lower costs than our competitors. Thanks to this proactive approach, we’ve grown to be the first transcontinental carrier of choice for last-mile e-commerce deliveries.